Shipping Policy

At CleanPaws™, every order is carefully prepared and inspected before shipment to ensure it arrives in excellent condition.

Processing Time

Orders are processed within 10–12 business days. Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Shipping Time

Estimated delivery time after shipment is 6–8 business days. The total estimated time from purchase to delivery is approximately 16–20 business days.

Please note that weekends and public holidays are not included. Delivery times are estimates and may be affected by customs, carrier delays, severe weather, high order volumes, or other circumstances outside our control.

Tracking Information

Tracking details will be sent to the email address provided during checkout once the shipping carrier has processed your package. Tracking updates may take 2–5 business days to appear.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address. Please contact us immediately if you notice an error. We cannot guarantee that changes can be made once an order has entered processing or has been shipped.

Lost, Delayed or Delivered Packages

If your order is significantly delayed or appears to be lost, please contact our support team so we can assist you and investigate with the shipping carrier.

When tracking shows that an order has been delivered, customers should first check with household members, neighbors, reception areas, and the local carrier. CleanPaws™ is not responsible for packages lost or stolen after confirmed delivery.

Multiple Packages

Some orders may be shipped in separate packages. When this occurs, each package may arrive on a different date and may have its own tracking number.

Contact Us

For questions regarding your shipment, contact our customer support team and include your full name, order number, and shipping address.